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#1: IIS 5.1 does not start after WU - KB939373

Posted on 2008-04-21 22:31:52 by Vikram Kulkarni

I am struggling with a strange problem where the IIS on of our customer's
machines refuses to start after the Windows update KB939373
(http://support.microsoft.com/kb/939373) that came out in November 2007. The
same patch is on several machine but this particular machine's IIS does not
start even if I remove the patch. One some machines, we had the same problem
but it started working after we removed the patch. The patch was even later
reinstalled by Automatic Updates.

The problem :
When I open the IIS Manager it just says "Starting" and then gives an error.
The Services applet gives the following error:
"Could not start the World Wide Web Publishing service on Local
Computer.Error 127: The specified procedure could not be found."

The event log has the following entry:
---------------------------
Services
Could not start the World Wide Web Publishing service on Local
Computer.Error 87: The parameter is incorrect
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 12/17/2007
Time: 8:02:19 PM
User: N/A
Computer: ED
Description:
The World Wide Web Publishing service terminated with the following error:
The parameter is incorrect.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Some solutions that I found and tried:
1.) I Found this :
http://kbalertz.com/242211/Error-Proxy-parameter-Incorrect.a spx
and I tried
a) uninstall IIS
b) deleted the c:\windows\system32\inetsrv folder
c) try reinstalling IIS
No use.

2.) http://forums.iis.net/p/1144458/1856187.aspx
I removed:
KB917537 (was listed as "May not operate properly if you remove KB939373")
KB939373
http://support.microsoft.com/kb/939373 and
http://support.microsoft.com/kb/917537
This did not work either.

3.) An other solution recommened was to reinstall the Windows Xp Sp2. I did
that but did not help.

Any help will be greatly appreciated.

Thanks,
Vikram Kulkarni
Principal Software Engg.
Captools co.

Report this message

#2: Re: IIS 5.1 does not start after WU - KB939373

Posted on 2008-04-22 08:08:23 by David Wang

On Apr 21, 1:31=A0pm, "Vikram Kulkarni" <vikram_a.t._captools_dot_com>
wrote:
> I am struggling with a strange problem where the IIS on of our customer's
> machines refuses to start after the Windows update =A0KB939373
> (http://support.microsoft.com/kb/939373) that came out in November 2007. T=
he
> same patch is on several machine but this particular machine's IIS does no=
t
> start even if I remove the patch. One some machines, we had the same probl=
em
> but it started working after we removed the patch. The patch was even late=
r
> reinstalled by Automatic Updates.
>
> The problem :
> When I open the IIS Manager it just says "Starting" and then gives an erro=
r.
> The Services applet gives the following error:
> "Could not start the World Wide Web Publishing service on Local
> Computer.Error 127: The specified procedure could not be found."
>
> The event log has the following entry:
> ---------------------------
> Services
> Could not start the World Wide Web Publishing service on Local
> Computer.Error 87: The parameter is incorrect
> Event Type: Error
> Event Source: Service Control Manager
> Event Category: None
> Event ID: 7023
> Date: =A012/17/2007
> Time: =A08:02:19 PM
> User: =A0N/A
> Computer: ED
> Description:
> The World Wide Web Publishing service terminated with the following error:=

> The parameter is incorrect.
>
> For more information, see Help and Support Center athttp://go.microsoft.co=
m/fwlink/events.asp.
>
> Some solutions that I found and tried:
> 1.) I Found this :http://kbalertz.com/242211/Error-Proxy-parameter-Incorre=
ct.aspx
> and I tried
> a) uninstall IIS
> b) deleted the c:\windows\system32\inetsrv folder
> c) try reinstalling IIS
> No use.
>
> 2.)http://forums.iis.net/p/1144458/1856187.aspx
> I removed:
> =A0KB917537 (was listed as "May not operate properly if you remove KB93937=
3")
> =A0KB939373http://support.microsoft.com/kb/939373andhttp://s upport.microso=
ft.com/kb/917537
> This did not work either.
>
> 3.) An other solution recommened was to reinstall the Windows Xp Sp2. I di=
d
> that but did not help.
>
> Any help will be greatly appreciated.
>
> Thanks,
> Vikram Kulkarni
> Principal Software Engg.
> Captools co.


This problem happens because there are some mismatched QFEs out there
that conflict with this security patch because they modify the same
file.

You can use DEPENDS.EXE on w3svc.dll that is patched by KB939373 to
see what is the missing dependency on your machine. However, this
usually clears up when you reinstall -- unless your installation
process for the reinstallation would install a mismatched QFE that
causes the problem despite a reinstall.


//David
http://w3-4u.blogspot.com
http://blogs.msdn.com/David.Wang
//

Report this message

#3: Re: IIS 5.1 does not start after WU - KB939373

Posted on 2008-04-22 18:33:03 by Vicky

Thanks for your response, David.

By reinstallation do you mean IIS reinstallation or XP SP2 ? I have done
both. I downloaded the latest XP SP2.

Also, when I check for dependencies, is there anything specific that I look
for. Since this is on a customer's machine, I am just getting as much info as
possible before I connect to it. I guess I need to see if any dependency
module was not found. How would I know there is a mismatch between modules?
How can I compare it with a good machine?

--
Vikram Kulkarni
Principal Software Engg.
Captools Co.


"David Wang" wrote:

> On Apr 21, 1:31 pm, "Vikram Kulkarni" <vikram_a.t._captools_dot_com>
> wrote:
> > I am struggling with a strange problem where the IIS on of our customer's
> > machines refuses to start after the Windows update KB939373
> > (http://support.microsoft.com/kb/939373) that came out in November 2007. The
> > same patch is on several machine but this particular machine's IIS does not
> > start even if I remove the patch. One some machines, we had the same problem
> > but it started working after we removed the patch. The patch was even later
> > reinstalled by Automatic Updates.
> >
> > The problem :
> > When I open the IIS Manager it just says "Starting" and then gives an error.
> > The Services applet gives the following error:
> > "Could not start the World Wide Web Publishing service on Local
> > Computer.Error 127: The specified procedure could not be found."
> >
> > The event log has the following entry:
> > ---------------------------
> > Services
> > Could not start the World Wide Web Publishing service on Local
> > Computer.Error 87: The parameter is incorrect
> > Event Type: Error
> > Event Source: Service Control Manager
> > Event Category: None
> > Event ID: 7023
> > Date: 12/17/2007
> > Time: 8:02:19 PM
> > User: N/A
> > Computer: ED
> > Description:
> > The World Wide Web Publishing service terminated with the following error:
> > The parameter is incorrect.
> >
> > For more information, see Help and Support Center athttp://go.microsoft.com/fwlink/events.asp.
> >
> > Some solutions that I found and tried:
> > 1.) I Found this :http://kbalertz.com/242211/Error-Proxy-parameter-Incorrect. aspx
> > and I tried
> > a) uninstall IIS
> > b) deleted the c:\windows\system32\inetsrv folder
> > c) try reinstalling IIS
> > No use.
> >
> > 2.)http://forums.iis.net/p/1144458/1856187.aspx
> > I removed:
> > KB917537 (was listed as "May not operate properly if you remove KB939373")
> > KB939373http://support.microsoft.com/kb/939373andhttp://supp ort.microsoft.com/kb/917537
> > This did not work either.
> >
> > 3.) An other solution recommened was to reinstall the Windows Xp Sp2. I did
> > that but did not help.
> >
> > Any help will be greatly appreciated.
> >
> > Thanks,
> > Vikram Kulkarni
> > Principal Software Engg.
> > Captools co.
>
>
> This problem happens because there are some mismatched QFEs out there
> that conflict with this security patch because they modify the same
> file.
>
> You can use DEPENDS.EXE on w3svc.dll that is patched by KB939373 to
> see what is the missing dependency on your machine. However, this
> usually clears up when you reinstall -- unless your installation
> process for the reinstallation would install a mismatched QFE that
> causes the problem despite a reinstall.
>
>
> //David
> http://w3-4u.blogspot.com
> http://blogs.msdn.com/David.Wang
> //
>

Report this message

#4: Re: IIS 5.1 does not start after WU - KB939373

Posted on 2008-04-24 19:05:05 by Vicky

I ran the Dependency Walker and it indicated that DWMAPI.DLL is missing or
not found. I searched on Google and some said that that dll is only needed
for Vista.
It also indicated that MPR.dll in red which I think means that some export
functions are missing. Is there anything else that I need to look for?

I have the .dwi out put file if that helps.

--
Vikram Kulkarni
Principal Software Engg.
Captools Co.


"Vicky" wrote:

> Thanks for your response, David.
>
> By reinstallation do you mean IIS reinstallation or XP SP2 ? I have done
> both. I downloaded the latest XP SP2.
>
> Also, when I check for dependencies, is there anything specific that I look
> for. Since this is on a customer's machine, I am just getting as much info as
> possible before I connect to it. I guess I need to see if any dependency
> module was not found. How would I know there is a mismatch between modules?
> How can I compare it with a good machine?
>
> --
> Vikram Kulkarni
> Principal Software Engg.
> Captools Co.
>
>
> "David Wang" wrote:
>
> > On Apr 21, 1:31 pm, "Vikram Kulkarni" <vikram_a.t._captools_dot_com>
> > wrote:
> > > I am struggling with a strange problem where the IIS on of our customer's
> > > machines refuses to start after the Windows update KB939373
> > > (http://support.microsoft.com/kb/939373) that came out in November 2007. The
> > > same patch is on several machine but this particular machine's IIS does not
> > > start even if I remove the patch. One some machines, we had the same problem
> > > but it started working after we removed the patch. The patch was even later
> > > reinstalled by Automatic Updates.
> > >
> > > The problem :
> > > When I open the IIS Manager it just says "Starting" and then gives an error.
> > > The Services applet gives the following error:
> > > "Could not start the World Wide Web Publishing service on Local
> > > Computer.Error 127: The specified procedure could not be found."
> > >
> > > The event log has the following entry:
> > > ---------------------------
> > > Services
> > > Could not start the World Wide Web Publishing service on Local
> > > Computer.Error 87: The parameter is incorrect
> > > Event Type: Error
> > > Event Source: Service Control Manager
> > > Event Category: None
> > > Event ID: 7023
> > > Date: 12/17/2007
> > > Time: 8:02:19 PM
> > > User: N/A
> > > Computer: ED
> > > Description:
> > > The World Wide Web Publishing service terminated with the following error:
> > > The parameter is incorrect.
> > >
> > > For more information, see Help and Support Center athttp://go.microsoft.com/fwlink/events.asp.
> > >
> > > Some solutions that I found and tried:
> > > 1.) I Found this :http://kbalertz.com/242211/Error-Proxy-parameter-Incorrect. aspx
> > > and I tried
> > > a) uninstall IIS
> > > b) deleted the c:\windows\system32\inetsrv folder
> > > c) try reinstalling IIS
> > > No use.
> > >
> > > 2.)http://forums.iis.net/p/1144458/1856187.aspx
> > > I removed:
> > > KB917537 (was listed as "May not operate properly if you remove KB939373")
> > > KB939373http://support.microsoft.com/kb/939373andhttp://supp ort.microsoft.com/kb/917537
> > > This did not work either.
> > >
> > > 3.) An other solution recommened was to reinstall the Windows Xp Sp2. I did
> > > that but did not help.
> > >
> > > Any help will be greatly appreciated.
> > >
> > > Thanks,
> > > Vikram Kulkarni
> > > Principal Software Engg.
> > > Captools co.
> >
> >
> > This problem happens because there are some mismatched QFEs out there
> > that conflict with this security patch because they modify the same
> > file.
> >
> > You can use DEPENDS.EXE on w3svc.dll that is patched by KB939373 to
> > see what is the missing dependency on your machine. However, this
> > usually clears up when you reinstall -- unless your installation
> > process for the reinstallation would install a mismatched QFE that
> > causes the problem despite a reinstall.
> >
> >
> > //David
> > http://w3-4u.blogspot.com
> > http://blogs.msdn.com/David.Wang
> > //
> >

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