Outlook Error Number: 0x800ccc0e when I try to get messages

Hello,

I am a postmaster of our network and I am having some problems with
Outlook 2000 and our pop3 server.

The problem is that randomly, Outlook's users can not download their
mail because they get the error number 0x800ccc0e when they try to
send amd receive mail.

We are using Microsoft Outlook 2000 SP-3 (9.0.0.6627) and our server
is a Linux Debian running a 2.4.27 kernel. I have tried with ipop3d
and in.qpopper as a pop3 daemons and with both I get the error.

There is no firewall between them and this is the tcpdump capture from
the server (our pop3 server runs at port 40110, but I have tried also
the 110 and it doesn't work).

$:/etc/postfix# tcpdump -n 'host and port 40110'
tcpdump: listening on eth0
16:30:31.217256 .1434 > .40110: S
3418456809:3418456809(0) win 16384 (DF)
16:30:31.217273 .40110 > .1434: . ack 3341426009
win 5840 (DF)
16:30:34.177483 .1434 > .40110: S
3418456809:3418456809(0) win 16384 (DF)
16:30:34.177500 .40110 > .1434: . ack 1 win 5840
(DF)
16:30:40.212368 .1434 > .40110: S
3418456809:3418456809(0) win 16384 (DF)
16:30:40.212386 .40110 > .1434: . ack 1 win 5840
(DF)

Otherwise, when I get this error, I open a cmd and if I make a telnet
to that port I can connect with no problem. This is the captured data:

$:/etc/postfix# tcpdump -n 'host and port 40110'
tcpdump: listening on eth0
16:47:59.471658 .1531 > .40110: S
68725281:68725281(0) win 16384 (DF)
16:47:59.471676 .40110 > .1531: S
3881857622:3881857622(0) ack 68725282 win 5840 1460,nop,nop,sackOK> (DF)
16:47:59.472058 .1531 > .40110: . ack 1 win
17520 (DF)
16:47:59.474869 .40110 > .1531: P 1:48(47) ack 1
win 5840 (DF)
16:47:59.622646 .1531 > .40110: . ack 48 win
17473 (DF)

The problem is solved killing the OUTLOOK.EXE proccess and restart
Outlook.

I don't know if it's a problem on Outlook or our Debian server, but
the other clients that use Thunerbird or mozilla don't have this
problem.

Thank you,

Gerard Forns

Re: Outlook Error Number: 0x800ccc0e when I try to get messages

Gerard Forns wrote:
> Hello,
>
> I am a postmaster of our network and I am having some problems with
> Outlook 2000 and our pop3 server.
>
> The problem is that randomly, Outlook's users can not download their
> mail because they get the error number 0x800ccc0e when they try to
> send amd receive mail.

You may want to get/post the *full* error message. The error number is
normally only a *part* of the error message. This is an example of a
full error message:

EM> The connection to the server has failed. Account: 'your_account',
EM> Server:'your_POP3_server', Protocol:POP3, Port: 110, Secure(SSL): NO,
EM> Socket error: 10061, Error Number: 0x800ccc0e

BTW, I assume that you searched Microsoft's Knowledge Base on the
error number/message?

I don't know about Outlook, but in Outlook Express you can enable POP
(and SMTP) logging to a file. In my experience, when an error occurs,
the information in the POP (/SMTP) logfile is often of more help than
the error message which the user gets.

[deleted]

> The problem is solved killing the OUTLOOK.EXE proccess and restart
> Outlook.
>
> I don't know if it's a problem on Outlook or our Debian server, but
> the other clients that use Thunerbird or mozilla don't have this
> problem.

You may also want to check if the problem occurs with Outlook Express
(OE). (All MS-Windows systems have Internet Explorer (IE) and OE is
part_of/distributed_with IE, so while the Outlook user might not use OE,
(s)he has it, so it can be used for testing.)

Re: Outlook Error Number: 0x800ccc0e when I try to get messages

Ok...

I have just enabled pop3 logging and tonight it has frozen another
time:

This is the output of my log:

The first connection works correctly and the second one, fails with
time out error, the language of my outlook is spanish (sorry):

POP3: 22:41:07 [db] Conectando a "my.mail.server" en el puerto 40110.
POP3: 22:41:07 [rx] +OK POP3 my.mail.server 2004.89 server ready
POP3: 22:41:07 [tx] USER gforns
POP3: 22:41:07 [rx] +OK User name accepted, password please
POP3: 22:41:07 [tx] PASS ********
POP3: 22:41:07 [rx] +OK Mailbox open, 0 messages
POP3: 22:41:07 [tx] STAT
POP3: 22:41:07 [rx] +OK 0 0
POP3: 22:41:07 [tx] QUIT
POP3: 22:41:07 [rx] +OK Sayonara
POP3: 22:41:07 [db] Conexión a "" cerrada.


POP3: 22:45:07 [db] Conectando a "my.mail.server" en el puerto 40110.
POP3: 22:45:28 [db] err: WSAGETSELECTEVENT = 0x10, WSAGETSELECTERROR =
10060
POP3: 22:45:28 [db] ERROR: "Falló la conexión con el servidor.",
hr=2148322318
POP3: 22:45:28 [db] Conectando a "my.mail.server" en el puerto 40110.
POP3: 22:45:29 [db] srv_name = "my.mail.server" srv_addr = 84.88.0.2
POP3: 22:45:50 [db] err: WSAGETSELECTEVENT = 0x10, WSAGETSELECTERROR =
10060
POP3: 22:45:50 [db] ERROR: "Falló la conexión con el servidor.",
hr=2148322318
POP3: 22:49:29 [db] Conectando a "my.mail.server" en el puerto 40110.
POP3: 22:49:29 [db] srv_name = "my.mail.server" srv_addr = 84.88.0.2
POP3: 22:49:50 [db] err: WSAGETSELECTEVENT = 0x10, WSAGETSELECTERROR =
10060
POP3: 22:49:50 [db] ERROR: "Falló la conexión con el servidor.",
hr=2148322318


I have "googled" this error and I haven't been able to get any answear
to solve this problem. Some people tells that is a network error, or
that the server is slow, but we have recently migrated to a Dual Xeon
server and is connected directly to our network.

Any suggestion?

Thank's a lot,

...Gerard Forns..



Frank Slootweg wrote in message news:<427fbbee$0$4437$dbd41001@news.wanadoo.nl>...
> Gerard Forns wrote:
> > Hello,
> >
> > I am a postmaster of our network and I am having some problems with
> > Outlook 2000 and our pop3 server.
> >
> > The problem is that randomly, Outlook's users can not download their
> > mail because they get the error number 0x800ccc0e when they try to
> > send amd receive mail.
>
> You may want to get/post the *full* error message. The error number is
> normally only a *part* of the error message. This is an example of a
> full error message:
>
> EM> The connection to the server has failed. Account: 'your_account',
> EM> Server:'your_POP3_server', Protocol:POP3, Port: 110, Secure(SSL): NO,
> EM> Socket error: 10061, Error Number: 0x800ccc0e
>
> BTW, I assume that you searched Microsoft's Knowledge Base on the
> error number/message?
>
> I don't know about Outlook, but in Outlook Express you can enable POP
> (and SMTP) logging to a file. In my experience, when an error occurs,
> the information in the POP (/SMTP) logfile is often of more help than
> the error message which the user gets.
>
> [deleted]
>
> > The problem is solved killing the OUTLOOK.EXE proccess and restart
> > Outlook.
> >
> > I don't know if it's a problem on Outlook or our Debian server, but
> > the other clients that use Thunerbird or mozilla don't have this
> > problem.
>
> You may also want to check if the problem occurs with Outlook Express
> (OE). (All MS-Windows systems have Internet Explorer (IE) and OE is
> part_of/distributed_with IE, so while the Outlook user might not use OE,
> (s)he has it, so it can be used for testing.)

Re: Outlook Error Number: 0x800ccc0e when I try to get messages

Ohhh sorry...

I think I have solved the problem... there was an access-list on our
router's interface that was blocking some inbound ports (like
tcp/4444) due to virus and worms alarms, and Outlook was using them.

I don'k know why outlook doesn't change port number when it gets a
time-out error. And persists trying to connect with that port.

So... thank's for your help, and sorry for my mistake...


....Gerard


gforns@gmail.com (Gerard Forns) wrote in message news:<9ee7f578.0505102358.6f926d4d@posting.google.com>...
> Ok...
>
> I have just enabled pop3 logging and tonight it has frozen another
> time:
>
> This is the output of my log:
>
> The first connection works correctly and the second one, fails with
> time out error, the language of my outlook is spanish (sorry):
>
> POP3: 22:41:07 [db] Conectando a "my.mail.server" en el puerto 40110.
> POP3: 22:41:07 [rx] +OK POP3 my.mail.server 2004.89 server ready
> POP3: 22:41:07 [tx] USER gforns
> POP3: 22:41:07 [rx] +OK User name accepted, password please
> POP3: 22:41:07 [tx] PASS ********
> POP3: 22:41:07 [rx] +OK Mailbox open, 0 messages
> POP3: 22:41:07 [tx] STAT
> POP3: 22:41:07 [rx] +OK 0 0
> POP3: 22:41:07 [tx] QUIT
> POP3: 22:41:07 [rx] +OK Sayonara
> POP3: 22:41:07 [db] Conexión a "" cerrada.
>
>
> POP3: 22:45:07 [db] Conectando a "my.mail.server" en el puerto 40110.
> POP3: 22:45:28 [db] err: WSAGETSELECTEVENT = 0x10, WSAGETSELECTERROR =
> 10060
> POP3: 22:45:28 [db] ERROR: "Falló la conexión con el servidor.",
> hr=2148322318
> POP3: 22:45:28 [db] Conectando a "my.mail.server" en el puerto 40110.
> POP3: 22:45:29 [db] srv_name = "my.mail.server" srv_addr = 84.88.0.2
> POP3: 22:45:50 [db] err: WSAGETSELECTEVENT = 0x10, WSAGETSELECTERROR =
> 10060
> POP3: 22:45:50 [db] ERROR: "Falló la conexión con el servidor.",
> hr=2148322318
> POP3: 22:49:29 [db] Conectando a "my.mail.server" en el puerto 40110.
> POP3: 22:49:29 [db] srv_name = "my.mail.server" srv_addr = 84.88.0.2
> POP3: 22:49:50 [db] err: WSAGETSELECTEVENT = 0x10, WSAGETSELECTERROR =
> 10060
> POP3: 22:49:50 [db] ERROR: "Falló la conexión con el servidor.",
> hr=2148322318
>
>
> I have "googled" this error and I haven't been able to get any answear
> to solve this problem. Some people tells that is a network error, or
> that the server is slow, but we have recently migrated to a Dual Xeon
> server and is connected directly to our network.
>
> Any suggestion?
>
> Thank's a lot,
>
> ..Gerard Forns..
>
>
>
> Frank Slootweg wrote in message news:<427fbbee$0$4437$dbd41001@news.wanadoo.nl>...
> > Gerard Forns wrote:
> > > Hello,
> > >
> > > I am a postmaster of our network and I am having some problems with
> > > Outlook 2000 and our pop3 server.
> > >
> > > The problem is that randomly, Outlook's users can not download their
> > > mail because they get the error number 0x800ccc0e when they try to
> > > send amd receive mail.
> >
> > You may want to get/post the *full* error message. The error number is
> > normally only a *part* of the error message. This is an example of a
> > full error message:
> >
> > EM> The connection to the server has failed. Account: 'your_account',
> > EM> Server:'your_POP3_server', Protocol:POP3, Port: 110, Secure(SSL): NO,
> > EM> Socket error: 10061, Error Number: 0x800ccc0e
> >
> > BTW, I assume that you searched Microsoft's Knowledge Base on the
> > error number/message?
> >
> > I don't know about Outlook, but in Outlook Express you can enable POP
> > (and SMTP) logging to a file. In my experience, when an error occurs,
> > the information in the POP (/SMTP) logfile is often of more help than
> > the error message which the user gets.
> >
> > [deleted]
> >
> > > The problem is solved killing the OUTLOOK.EXE proccess and restart
> > > Outlook.
> > >
> > > I don't know if it's a problem on Outlook or our Debian server, but
> > > the other clients that use Thunerbird or mozilla don't have this
> > > problem.
> >
> > You may also want to check if the problem occurs with Outlook Express
> > (OE). (All MS-Windows systems have Internet Explorer (IE) and OE is
> > part_of/distributed_with IE, so while the Outlook user might not use OE,
> > (s)he has it, so it can be used for testing.)