IIS worker process encountered a problem and needed to close

Hi, we use a software called Promail off of our Windows 2003 server were user
enter orders to be shipped via a web browser. Yesterday we rebooted the
server because a user was getting a "404" error and got the error, "IIS
Worker Process encountered a problem and needed to close". In the Details,
it specifies w3wp.exe. There is also a separate error in the System event
log that says "The instruction at "0x38734bf9" referenced memory at
"0x38734bf9. The memory could not be "read".

We recently installed SP1. Could SP1 be the problem? I did a search for
w3wp.exe and it is located in the I386 folder and the SP1 files so I’m
suspicious.

RE: IIS worker process encountered a problem and needed to close

Did you only get this error once? Can you post the entire error from the
system event log here so we can review it? Is your application still
working?

Thank you,

Jackie Jaynes [MSFT]
Microsoft IIS
JackieJa@online.microsoft.com

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is our online account name for newsgroup participation only.

This posting is provided "AS IS" with no warranties, and confers no rights.
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reserved.

RE: IIS worker process encountered a problem and needed to close

I've been getting the pop up error every couple of days. The pop up title
says

"GDI+ Window: w3wp.exe - Application Error"
The error says " The instruction at "0x38734bf9 referenced memory at
"0x38734bf9". The memory could not be "read". "

Source: Application Error
Catagorey (100)
Event ID: 1000

This is the IIS worker process from what I understand.

"Jacqueline Jaynes [MSFT]" wrote:

> Did you only get this error once? Can you post the entire error from the
> system event log here so we can review it? Is your application still
> working?
>
> Thank you,
>
> Jackie Jaynes [MSFT]
> Microsoft IIS
> JackieJa@online.microsoft.com
>
> Please do not send email directly to this alias. This
> is our online account name for newsgroup participation only.
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> You assume all risk for your use. © 2001 Microsoft Corporation. All rights
> reserved.
>
>

Re:IIS worker process encountered a problem and needed to close

Hi, we use a software called Promail off of our Windows 2003 server were user =

enter orders to be shipped via a web browser. Yesterday we rebooted the =

server because a user was getting a "404" error and got the error, "IIS =

Worker Process encountered a problem and needed to close". In the Details, =

it specifies w3wp.exe. There is also a separate error in the System event =

log that says "The instruction at "0x38734bf9" referenced memory at =

"0x38734bf9. The memory could not be "read". =


We recently installed SP1. Could SP1 be the problem? I did a search for =

w3wp.exe and it is located in the I386 folder and the SP1 files so Iâ€=99m =

suspicious.