My web hosting company lost my data from mysql database

My web hosting company has lost my data due to the mysql software failing,
it only affected those people using innoDB engine. I asked them why they
didnt restore from a back up. They said

"there is not an effective way of backing up mysql without either suspending
the service or causing latency problems connecting the database"

are they bull s*****g me or are they correct?

I think they have been totally unprofessional in my opinion, and have caused
me weeks of work and lost all my user details and the data they keep on my
database.

Their terms of condition has the usual get out clause, does this mean that
legally there is nothing I can do?

Re: My web hosting company lost my data from mysql database

Sorry posted to wrong group



"mantrid" wrote in message
news:osQBg.132270$sz1.33622@newsfe6-gui.ntli.net...
> My web hosting company has lost my data due to the mysql software failing,
> it only affected those people using innoDB engine. I asked them why they
> didnt restore from a back up. They said
>
> "there is not an effective way of backing up mysql without either
suspending
> the service or causing latency problems connecting the database"
>
> are they bull s*****g me or are they correct?
>
> I think they have been totally unprofessional in my opinion, and have
caused
> me weeks of work and lost all my user details and the data they keep on my
> database.
>
> Their terms of condition has the usual get out clause, does this mean that
> legally there is nothing I can do?
>
>

Re: My web hosting company lost my data from mysql database

mantrid wrote:
> My web hosting company has lost my data due to the mysql software failing,
> it only affected those people using innoDB engine. I asked them why they
> didnt restore from a back up. They said
>
> "there is not an effective way of backing up mysql without either suspending
> the service or causing latency problems connecting the database"
>
> are they bull s*****g me or are they correct?

There are many ways to backup data without affect the database, just some
unprofessional people who runs the server on microsofts vms.


> Their terms of condition has the usual get out clause, does this mean that
> legally there is nothing I can do?

I would guess that if you have agreed on the terms, there aren't much you can do.


//Aho

Re: My web hosting company lost my data from mysql database

J.O. Aho wrote:
> mantrid wrote:
>
>> My web hosting company has lost my data due to the mysql software
>> failing,
>> it only affected those people using innoDB engine. I asked them why they
>> didnt restore from a back up. They said
>>
>> "there is not an effective way of backing up mysql without either
>> suspending
>> the service or causing latency problems connecting the database"
>
> >
>
>> are they bull s*****g me or are they correct?
>
>
> There are many ways to backup data without affect the database, just
> some unprofessional people who runs the server on microsofts vms.
>
>
>> Their terms of condition has the usual get out clause, does this mean
>> that
>> legally there is nothing I can do?
>
>
> I would guess that if you have agreed on the terms, there aren't much
> you can do.
>
>
> //Aho
Not necessarily, In Australia there may be things you can do. It all
depends on where you are and what type of consumer protection laws you
have. Sounds like a classic case of negligence to me. If the data is
valueable it might be worth consulting your friendly solicitor/lawyer or
whatever you have in your country.

tony