firewall symantec 320 security gateway password recover

Hi, is there a way to recover username and password of this appliance?
I wouldn't reset the box because I will loose all the configuration, but the
final customer doesn't remember username and password and I have to make
some modify to the configuration.
I remembet that in zyxel products you could access to a text base
configuration connetting to serial port of the firewall.
Is it possible also with thi symantec appliance? With zywall if you connect
via serial port you don't need password.
thank you


marco

Re: firewall symantec 320 security gateway password recover

:. mrcmobile wrote:
> Hi, is there a way to recover username and password of this appliance?
> I wouldn't reset the box because I will loose all the configuration, but the
> final customer doesn't remember username and password and I have to make
> some modify to the configuration.

You should smack the user up side the head.

> I remembet that in zyxel products you could access to a text base
> configuration connetting to serial port of the firewall.
> Is it possible also with thi symantec appliance? With zywall if you connect
> via serial port you don't need password.
> thank you
>

Hard reset to get user ID and password back to out of the box default
settings and re-configure.

And again, smack the user up side the head.

Re: firewall symantec 320 security gateway password recover

> You should smack the user up side the head.
>
>> I remembet that in zyxel products you could access to a text base
>> configuration connetting to serial port of the firewall.
>> Is it possible also with thi symantec appliance? With zywall if you
>> connect via serial port you don't need password.
>> thank you
>>
>
> Hard reset to get user ID and password back to out of the box default
> settings and re-configure.
>
> And again, smack the user up side the head.


...... really anything else? help!

:-)

M

Re: firewall symantec 320 security gateway password recover

Mr. Arnold wrote:

> :. mrcmobile wrote:
>> Hi, is there a way to recover username and password of this appliance?
>> I wouldn't reset the box because I will loose all the configuration, but
>> the final customer doesn't remember username and password and I have to
>> make some modify to the configuration.
>
> You should smack the user up side the head.

The professional way to handle such problems is to spend some more hours on
the particular job and write a bigger bill.

Wolfgang