SonicWall Global VPN Client Issue

Hi,

Currently we use a SonicWall firewall and the Global VPN Client for
users to connect remotely. Oddly, the following problem seems to
occur randomly with the client. As the system admin, when a user
requests a laptop, I setup the VPN client for them and their profile.
After setup and entering the pre-shared key, the connection status
makes its way to "Connected." Although I understand that the VPN does
not work properly when within our network's "walls," when the user
takes the laptop home, sometimes, when opening the client, they get a
message stating "there was no connection named..." It's almost as if
the connection that I had setup "disappears" when they take it home
and connect from an alternate network. I am completely stumped why
this is happening. Currently, the only method of resolution is to
walk them through the process to re-create the connection and
providing them with the pre-shared key, which is somewhat of a
security issue. If anyone has any ideas, please let me know.

Thanks.

Re: SonicWall Global VPN Client Issue

Anyone have any suggestions?

Thanks.

Re: SonicWall Global VPN Client Issue

Am Sun, 20 May 2007 10:53:43 -0700 schrieb Foodbank:

> Anyone have any suggestions?
>
> Thanks.

I have since 2 weeks various security related issues with sonicwall but it
is another story.
Which version of GVC do you use?
Did you setup the connection via useraccount or administrator?
regards

Re: SonicWall Global VPN Client Issue

I have the latest version from SonicWall's website.

Regarding user setup, I've been setting up the connection under the
user's account, in which they have administrative privileges.

Thanks.

Re: SonicWall Global VPN Client Issue

Am Tue, 22 May 2007 09:25:20 -0700 schrieb Foodbank:

> I have the latest version from SonicWall's website.
>
> Regarding user setup, I've been setting up the connection under the
> user's account, in which they have administrative privileges.
>
> Thanks.

Ok, I did the same thing with winxp sp whatever on a user account but all
works well.
You'll should find the configurations file (XML format) for every
useraccount, search for 'SonicWall Global VPN Client.rcf'.
Check if the settingsfile exists after you configured this (crappy) client
and check what happens after reboot/logout and login.
You'll find a status window in the menu of the client or ctrl+l, usually
you should see that the client tries to load the users *.rcf file like
reading configfile blabla...