iis possiable hang ups

Hello,
I heard there was a problem with iis and a patch that was causing pages
not to error and not to feed and a browser would just sit there and still try
to load the page untill a time out, where can i find information on this,
also how would i debug something that is not giving me an error(and i have
all 500's errors being sent to me in email) or page not found, or in event
viewer. We have a program that moniters the site and places an order every 30
mins and it is able to get thru our order process fine and does not show an
error, but right now we are getting about half of the normal customer orders
being dropped off and customers are calling in saying the page just does not
load and no page not found(unfortunatly I am not getting much data from our
sales staff on this). how can i go about solving this, could this be a
problem with the internet itself and or there service provider, (trace routes
from a few system i have are fine thou). I have given the staff a
questionare to fill out to get as much info as the customer will provice,
Browser version, where it happened etc.

Any information would be helpfull

Re: iis possiable hang ups

On Jul 9, 10:18 am, TdarTdar
wrote:
> Hello,
> I heard there was a problem with iis and a patch that was causing pages
> not to error and not to feed and a browser would just sit there and still try
> to load the page untill a time out, where can i find information on this,
> also how would i debug something that is not giving me an error(and i have
> all 500's errors being sent to me in email) or page not found, or in event
> viewer. We have a program that moniters the site and places an order every 30
> mins and it is able to get thru our order process fine and does not show an
> error, but right now we are getting about half of the normal customer orders
> being dropped off and customers are calling in saying the page just does not
> load and no page not found(unfortunatly I am not getting much data from our
> sales staff on this). how can i go about solving this, could this be a
> problem with the internet itself and or there service provider, (trace routes
> from a few system i have are fine thou). I have given the staff a
> questionare to fill out to get as much info as the customer will provice,
> Browser version, where it happened etc.
>
> Any information would be helpfull

sounds like a problem similar to mine that I reported an hour ago on
here - IIS hangs request.
http://groups.google.com/group/microsoft.public.inetserver.i is/msg/0fb075f840a67b95?hl=en&

check your httperr.log, do you see anything like
Connection_Abandoned_By_AppPool in the httperr.log?

it looked like the pool process was dying and inetinfo.exe did not
recognize it properly. It might be related to something you do in the
application to destabilize the pool.

Re: iis possiable hang ups

Hi and thanks,
I looked at the httperr.log ( something I guess i forgot about and did not
know how important it was to a system and also not sure why it would have to
be hidden as opposed to added to the event viewer, ugh) and I did have a
couple of the following incuding the one you asked me about:

2007-07-06 23:11:51 74.6.22.28 34332 209.35.196.20 80 HTTP/1.0 GET
/patternsys/Image.asp?PictureID=284 - 879066017
Connection_Abandoned_By_AppPool DefaultAppPool

2007-07-06 01:03:14 24.252.48.49 3493 209.35.196.20 80 HTTP/1.1 GET
/Gifts/lalique.asp - 879066017 Connection_Dropped DefaultAppPool

2007-07-04 22:46:41 203.124.18.160 54426 209.35.196.20 80 HTTP/1.1 POST
/WANTSYS/WantlistformProcess.asp 400 879066017 Connection_Dropped
DefaultAppPool

2007-07-06 01:03:14 24.119.101.225 4361 209.35.196.20 80 HTTP/1.1 GET / -
879066017 Connection_Dropped DefaultAppPool

2007-07-06 07:37:05 69.62.234.205 33538 209.35.196.20 80 - - - - -
Timer_ConnectionIdle -


So now what lol .. I will also research, but if you have any info would be
helpfull,
this is not happening to much but it is happening.

Also I know i heard something about a MS patch that caused these types oh
hangs but I had a new server provisioned to us and that patch was not on
there approved patch list, so not sure if it got approved and caused this or
not, cause we all cannot recall convo ugh..

David


"mobigital-ggrp@yahoo.com" wrote:

> On Jul 9, 10:18 am, TdarTdar
> wrote:
> > Hello,
> > I heard there was a problem with iis and a patch that was causing pages
> > not to error and not to feed and a browser would just sit there and still try
> > to load the page untill a time out, where can i find information on this,
> > also how would i debug something that is not giving me an error(and i have
> > all 500's errors being sent to me in email) or page not found, or in event
> > viewer. We have a program that moniters the site and places an order every 30
> > mins and it is able to get thru our order process fine and does not show an
> > error, but right now we are getting about half of the normal customer orders
> > being dropped off and customers are calling in saying the page just does not
> > load and no page not found(unfortunatly I am not getting much data from our
> > sales staff on this). how can i go about solving this, could this be a
> > problem with the internet itself and or there service provider, (trace routes
> > from a few system i have are fine thou). I have given the staff a
> > questionare to fill out to get as much info as the customer will provice,
> > Browser version, where it happened etc.
> >
> > Any information would be helpfull
>
> sounds like a problem similar to mine that I reported an hour ago on
> here - IIS hangs request.
> http://groups.google.com/group/microsoft.public.inetserver.i is/msg/0fb075f840a67b95?hl=en&
>
> check your httperr.log, do you see anything like
> Connection_Abandoned_By_AppPool in the httperr.log?
>
> it looked like the pool process was dying and inetinfo.exe did not
> recognize it properly. It might be related to something you do in the
> application to destabilize the pool.
>
>
>

Re: iis possiable hang ups

I have been thinking about this and well the connection abandoned by apppool
i dont see how that is related when the pages that are being compained about
are not the ones with this error and are not showing in the httperr.log files
I don;t discount this is another problem thou, but it is very rare looking at
my logs, I am tring to get more info, if there are any other thoughts let me
know.

"TdarTdar" wrote:

> Hi and thanks,
> I looked at the httperr.log ( something I guess i forgot about and did not
> know how important it was to a system and also not sure why it would have to
> be hidden as opposed to added to the event viewer, ugh) and I did have a
> couple of the following incuding the one you asked me about:
>
> 2007-07-06 23:11:51 74.6.22.28 34332 209.35.196.20 80 HTTP/1.0 GET
> /patternsys/Image.asp?PictureID=284 - 879066017
> Connection_Abandoned_By_AppPool DefaultAppPool
>
> 2007-07-06 01:03:14 24.252.48.49 3493 209.35.196.20 80 HTTP/1.1 GET
> /Gifts/lalique.asp - 879066017 Connection_Dropped DefaultAppPool
>
> 2007-07-04 22:46:41 203.124.18.160 54426 209.35.196.20 80 HTTP/1.1 POST
> /WANTSYS/WantlistformProcess.asp 400 879066017 Connection_Dropped
> DefaultAppPool
>
> 2007-07-06 01:03:14 24.119.101.225 4361 209.35.196.20 80 HTTP/1.1 GET / -
> 879066017 Connection_Dropped DefaultAppPool
>
> 2007-07-06 07:37:05 69.62.234.205 33538 209.35.196.20 80 - - - - -
> Timer_ConnectionIdle -
>
>
> So now what lol .. I will also research, but if you have any info would be
> helpfull,
> this is not happening to much but it is happening.
>
> Also I know i heard something about a MS patch that caused these types oh
> hangs but I had a new server provisioned to us and that patch was not on
> there approved patch list, so not sure if it got approved and caused this or
> not, cause we all cannot recall convo ugh..
>
> David
>
>
> "mobigital-ggrp@yahoo.com" wrote:
>
> > On Jul 9, 10:18 am, TdarTdar
> > wrote:
> > > Hello,
> > > I heard there was a problem with iis and a patch that was causing pages
> > > not to error and not to feed and a browser would just sit there and still try
> > > to load the page untill a time out, where can i find information on this,
> > > also how would i debug something that is not giving me an error(and i have
> > > all 500's errors being sent to me in email) or page not found, or in event
> > > viewer. We have a program that moniters the site and places an order every 30
> > > mins and it is able to get thru our order process fine and does not show an
> > > error, but right now we are getting about half of the normal customer orders
> > > being dropped off and customers are calling in saying the page just does not
> > > load and no page not found(unfortunatly I am not getting much data from our
> > > sales staff on this). how can i go about solving this, could this be a
> > > problem with the internet itself and or there service provider, (trace routes
> > > from a few system i have are fine thou). I have given the staff a
> > > questionare to fill out to get as much info as the customer will provice,
> > > Browser version, where it happened etc.
> > >
> > > Any information would be helpfull
> >
> > sounds like a problem similar to mine that I reported an hour ago on
> > here - IIS hangs request.
> > http://groups.google.com/group/microsoft.public.inetserver.i is/msg/0fb075f840a67b95?hl=en&
> >
> > check your httperr.log, do you see anything like
> > Connection_Abandoned_By_AppPool in the httperr.log?
> >
> > it looked like the pool process was dying and inetinfo.exe did not
> > recognize it properly. It might be related to something you do in the
> > application to destabilize the pool.
> >
> >
> >