MSN Hotmail:Wanted mail not arriving:Random domains
am 13.09.2007 04:22:07 von mig30m6I sed this
For about a week now I have not been receiving email that I would
normally get from people on my contact list in Hotmail. However, I
have been independently able to verify that I can send and receive
mail using webmail services other than Hotmail. The people I am
having difficulty receiving mail from are not being picked up by the
spam filter nor are they on my blocked sender list. I have checked
with independent sources to see if reports of reading and receiving
through Hotmail have already been reported. I have not seen any
public reports of problems. So, are you having any problems? If you
require any further information, let me know.
Thay sed this
Thank you for writing to MSN Hotmail Technical Support. My name is
Ryan and you mentioned that you are not receiving e-mail messages from
recipients that are in your Contact List. I apologize for the
inconvenience that this has caused you and I know how important it is
to have your concern addressed immediately.
I have already checked your account and sent a test message. Our
records indicate that our test message has been properly received. If
you believe that you are not receiving expected e-mail messages, you
can help us investigate the issue further by providing the answers to
all of the questions below. Please send us the complete information so
that we will have a better chance of determining why you are
experiencing this problem.
1 What is the sender's e-mail address?
2 Did the sender receive a bounce message? If yes, please ask
your sender to forward a copy of the bounce message to
bounce_msg@hotmail.com with the information below and with the
subject: SRX1043558586ID. The sender can contact the support team of
his e-mail provider on how to obtain this information. Also, let us
know once the sender has provided the bounce message.
=B7 Final-Recipient:
=B7 Action: failed
=B7 Status:
=B7 Diagnostic-Code:
3 Can you check with your sender if the e-mail they sent you
contains an attachment? If yes, will you be able to receive their e-
mail if the attachment will not be included?
4 Do you always have problems receiving e-mail from this
particular sender?
5 Is the problem specific to a certain e-mail address or domain
(for example: yahoo.com, aol.com)? If yes, can other Hotmail user
receive e-mail from the same sender?
6 When did the issue start?
7 Was the message you did not receive a fresh e-mail? Can you
receive a message reply if you will send them e-mail first?
We appreciate your continued support as we strive to provide you with
the highest quality service available. Thank you for using MSN Hotmail.