Help! IIS Website

I am hoping someone can help me. I have a client using Gallery software.
He is using Gallery software on his local computer, pictures that can be
viewed from his Website hosted at another site, are actually on his local
computer. When people visit his website, they can click on a photos button
and are redirected to his local computer where the pictures are. Gallery
software allows him to login and upload pictures to the Gallery software.

He recently changed to another ISP, now has a different IP address. I had
the website host redirect to the correct IP address. People checking his
website can see the pictures, but on his local computer, when he goes to his
website and clicks on the photo button, he gets connects to his DSL modem,
not his gallery software.. I do not see anything in the gallery software,
so I am thinking, may it is something in IIS that might be causing the
problem. It is a big problem for my client, because he needs to upload
pictures for the new tours he has just completed.

Thank you for your HELP in advance!

Candace Sparks

Re: Help! IIS Website

To me it sounds like a problem with the router (DSL modem).

I think that this is what is happening:

Your client has a router which is assigned a public IP address. Your
client's computer has a private IP address. When someone clicks an image,
they are redirected to the public IP address of the router, the router
forwards the request to the private IP address.

When you client clicks an image, he is also redirected to the public IP
address, but he is coming from the inside of the router and this network
connection point is not assigned the public IP address. So basically, the
router does not understand that it should send back the request to the
private IP address. Or in other words, it sounds like the router does not
support loopback.

I do not think that it is a problem with IIS.

--
Regards,
Kristofer Gafvert
http://www.gafvert.info/iis/ - IIS Related Info


Candace Sparks wrote:

>I am hoping someone can help me. I have a client using Gallery software.
>He is using Gallery software on his local computer, pictures that can be
>viewed from his Website hosted at another site, are actually on his local
>computer. When people visit his website, they can click on a photos
>button and are redirected to his local computer where the pictures are.
>Gallery software allows him to login and upload pictures to the Gallery
>software.
>
>He recently changed to another ISP, now has a different IP address. I had
>the website host redirect to the correct IP address. People checking his
>website can see the pictures, but on his local computer, when he goes to
>his website and clicks on the photo button, he gets connects to his DSL
>modem, not his gallery software.. I do not see anything in the gallery
>software, so I am thinking, may it is something in IIS that might be
>causing the problem. It is a big problem for my client, because he needs
>to upload pictures for the new tours he has just completed.
>
>Thank you for your HELP in advance!
>
>Candace Sparks

Re: Help! IIS Website

Thank you for the information. I have been going crazy trying to figure out
what was wrong. I will call DSL provider about the issue.
"Kristofer Gafvert" wrote in message
news:xn0fbjbdv7r5vcb007@news.microsoft.com...
> To me it sounds like a problem with the router (DSL modem).
>
> I think that this is what is happening:
>
> Your client has a router which is assigned a public IP address. Your
> client's computer has a private IP address. When someone clicks an image,
> they are redirected to the public IP address of the router, the router
> forwards the request to the private IP address.
>
> When you client clicks an image, he is also redirected to the public IP
> address, but he is coming from the inside of the router and this network
> connection point is not assigned the public IP address. So basically, the
> router does not understand that it should send back the request to the
> private IP address. Or in other words, it sounds like the router does not
> support loopback.
>
> I do not think that it is a problem with IIS.
>
> --
> Regards,
> Kristofer Gafvert
> http://www.gafvert.info/iis/ - IIS Related Info
>
>
> Candace Sparks wrote:
>
>>I am hoping someone can help me. I have a client using Gallery software.
>>He is using Gallery software on his local computer, pictures that can be
>>viewed from his Website hosted at another site, are actually on his local
>>computer. When people visit his website, they can click on a photos
>>button and are redirected to his local computer where the pictures are.
>>Gallery software allows him to login and upload pictures to the Gallery
>>software.
>>
>>He recently changed to another ISP, now has a different IP address. I had
>>the website host redirect to the correct IP address. People checking his
>>website can see the pictures, but on his local computer, when he goes to
>>his website and clicks on the photo button, he gets connects to his DSL
>>modem, not his gallery software.. I do not see anything in the gallery
>>software, so I am thinking, may it is something in IIS that might be
>>causing the problem. It is a big problem for my client, because he needs
>>to upload pictures for the new tours he has just completed.
>>
>>Thank you for your HELP in advance!
>>
>>Candace Sparks