update KB939373 causes iis to fail

Seeing from previous posts, I am not the only one with this problem. However
I did not find a decent explaination. After installing this update iis does
not start and there is a procedure not found error.

Below is the beginning of the install log of the update and there are
already errors (I do not post the full log to avoid polluting the
newsgroup). If the rest is needed I can add it.

As the update does not seem to have installed, I cannot uninstall and so
have to uninstall iis and reinstall it as the only solution (loosing the
full iss configuration)

I tried to follow up on this post
news:56C706D6-5138-4702-A7F1-90EBBC9DB777@microsoft.com
but I don't know what log files I would need to post

[KB939373.log]
0.531:
============================================================ ====================
0.531: 2007/10/01 12:51:45.954 (local)
0.531:
C:\WINDOWS\SoftwareDistribution\Download\dab0af69441039de05a 8155b43286c82\update\update.exe
(version 6.2.29.0)
0.547: Hotfix started with following command line: /si
/ParentInfo:23e4bc18cd73774ebb414d1c2822d391
0.547: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC
Manager\Subcomponents\iis_www is Equal To Specified Value
0.547: Condition succeeded for section PreReq.IIS.IsPresent in Line 1 of
PreRequisite
0.688: DoInstallation: CleanPFR failed: 0x2
0.688: SetProductTypes: InfProductBuildType=BuildType.Sel
0.688: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.688: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB939373$
0.688: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
0.703: ref tag c:\windows\system32\sp4.cab does not exist
0.703: ref tag c:\windows\system32\sp3.cab does not exist
0.703: ref tag c:\windows\system32\sp2.cab does not exist
0.703: ref tag c:\windows\system32\sp1.cab does not exist
0.703: ref tag c:\windows\system32\driver.cab does not exist
0.703: ref tag c:\windows\system32\fp40ext.cab does not exist
0.703: ref tag c:\windows\system32\fp40ext1.cab does not exist
0.703: ref tag c:\windows\system32\wms4.cab does not exist
0.703: ref tag c:\windows\system32\wms41.cab does not exist
0.703: ref tag c:\windows\system32\ims.cab does not exist
0.703: ref tag c:\windows\system32\ims1.cab does not exist
0.703: ref tag c:\windows\system32\ins.cab does not exist
0.703: ref tag c:\windows\system32\ins1.cab does not exist
0.703: Starting AnalyzeComponents
0.703: AnalyzePhaseZero used 0 ticks
0.703: No c:\windows\INF\updtblk.inf file.
0.703: OEM file scan used 0 ticks
0.797: AnalyzePhaseOne: used 94 ticks
0.797: AnalyzeComponents: Hotpatch analysis disabled; skipping.
0.797: AnalyzeComponents: Hotpatching is disabled.
0.797: FindFirstFile c:\windows\$hf_mig$\*.*
0.844: KB939373 Setup encountered an error: The update.ver file is not
correct.
0.844: KB939373 Setup encountered an error: The update.ver file is not
correct.
0.844: KB939373 Setup encountered an error: The update.ver file is not
correct.
0.844: KB939373 Setup encountered an error: The update.ver file is not
correct.
0.844: KB939373 Setup encountered an error: The update.ver file is not
correct.
0.844: KB939373 Setup encountered an error: The update.ver file is not
correct.
0.859: AnalyzeForBranching used 15 ticks.
0.859: AnalyzePhaseTwo used 0 ticks
0.859: AnalyzePhaseThree used 0 ticks
0.859: AnalyzePhaseFive used 0 ticks
0.859: AnalyzePhaseSix used 0 ticks
0.859: AnalyzeComponents used 156 ticks
0.859: Downloading 2 files
0.859: bPatchMode = TRUE
0.859: Inventory complete: ReturnStatus=0, 171 ticks
0.859: Num Ticks for invent : 171
0.859: [dumpDownloadTask] Update.exe posting request file to download a
total of 288292 bytes (0 bytes in patches and 288292 bytes in fallbacks)
0.859: dumpDownloadTask returned 0xf200 (more files to download)
1.000: KB939373 installation did not complete.
1.000: Update.exe extended error code = 0xf200

Re: update KB939373 causes iis to fail

This is known issue, many encountered the same problem. but not all XP will
get this error. mine for example able to installed the patch without issue.
I would suggest you talk to Microsoft support, have them help you to fix it.

Patch issue is FOC.

--
Regards,
Bernard Cheah
http://www.iis.net/
http://msmvps.com/blogs/bernard/


"Koen Plessers" wrote in message
news:%23bpMLqwDIHA.3716@TK2MSFTNGP03.phx.gbl...
> Seeing from previous posts, I am not the only one with this problem.
> However I did not find a decent explaination. After installing this update
> iis does not start and there is a procedure not found error.
>
> Below is the beginning of the install log of the update and there are
> already errors (I do not post the full log to avoid polluting the
> newsgroup). If the rest is needed I can add it.
>
> As the update does not seem to have installed, I cannot uninstall and so
> have to uninstall iis and reinstall it as the only solution (loosing the
> full iss configuration)
>
> I tried to follow up on this post
> news:56C706D6-5138-4702-A7F1-90EBBC9DB777@microsoft.com
> but I don't know what log files I would need to post
>
> [KB939373.log]
> 0.531:
> ============================================================ ====================
> 0.531: 2007/10/01 12:51:45.954 (local)
> 0.531:
> C:\WINDOWS\SoftwareDistribution\Download\dab0af69441039de05a 8155b43286c82\update\update.exe
> (version 6.2.29.0)
> 0.547: Hotfix started with following command line: /si
> /ParentInfo:23e4bc18cd73774ebb414d1c2822d391
> 0.547: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC
> Manager\Subcomponents\iis_www is Equal To Specified Value
> 0.547: Condition succeeded for section PreReq.IIS.IsPresent in Line 1 of
> PreRequisite
> 0.688: DoInstallation: CleanPFR failed: 0x2
> 0.688: SetProductTypes: InfProductBuildType=BuildType.Sel
> 0.688: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 0.688: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB939373$
> 0.688: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 0.703: ref tag c:\windows\system32\sp4.cab does not exist
> 0.703: ref tag c:\windows\system32\sp3.cab does not exist
> 0.703: ref tag c:\windows\system32\sp2.cab does not exist
> 0.703: ref tag c:\windows\system32\sp1.cab does not exist
> 0.703: ref tag c:\windows\system32\driver.cab does not exist
> 0.703: ref tag c:\windows\system32\fp40ext.cab does not exist
> 0.703: ref tag c:\windows\system32\fp40ext1.cab does not exist
> 0.703: ref tag c:\windows\system32\wms4.cab does not exist
> 0.703: ref tag c:\windows\system32\wms41.cab does not exist
> 0.703: ref tag c:\windows\system32\ims.cab does not exist
> 0.703: ref tag c:\windows\system32\ims1.cab does not exist
> 0.703: ref tag c:\windows\system32\ins.cab does not exist
> 0.703: ref tag c:\windows\system32\ins1.cab does not exist
> 0.703: Starting AnalyzeComponents
> 0.703: AnalyzePhaseZero used 0 ticks
> 0.703: No c:\windows\INF\updtblk.inf file.
> 0.703: OEM file scan used 0 ticks
> 0.797: AnalyzePhaseOne: used 94 ticks
> 0.797: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 0.797: AnalyzeComponents: Hotpatching is disabled.
> 0.797: FindFirstFile c:\windows\$hf_mig$\*.*
> 0.844: KB939373 Setup encountered an error: The update.ver file is not
> correct.
> 0.844: KB939373 Setup encountered an error: The update.ver file is not
> correct.
> 0.844: KB939373 Setup encountered an error: The update.ver file is not
> correct.
> 0.844: KB939373 Setup encountered an error: The update.ver file is not
> correct.
> 0.844: KB939373 Setup encountered an error: The update.ver file is not
> correct.
> 0.844: KB939373 Setup encountered an error: The update.ver file is not
> correct.
> 0.859: AnalyzeForBranching used 15 ticks.
> 0.859: AnalyzePhaseTwo used 0 ticks
> 0.859: AnalyzePhaseThree used 0 ticks
> 0.859: AnalyzePhaseFive used 0 ticks
> 0.859: AnalyzePhaseSix used 0 ticks
> 0.859: AnalyzeComponents used 156 ticks
> 0.859: Downloading 2 files
> 0.859: bPatchMode = TRUE
> 0.859: Inventory complete: ReturnStatus=0, 171 ticks
> 0.859: Num Ticks for invent : 171
> 0.859: [dumpDownloadTask] Update.exe posting request file to download a
> total of 288292 bytes (0 bytes in patches and 288292 bytes in fallbacks)
> 0.859: dumpDownloadTask returned 0xf200 (more files to download)
> 1.000: KB939373 installation did not complete.
> 1.000: Update.exe extended error code = 0xf200
>