FAX LOCKED UP FROM WORD DOCUMEMT

I CANCELLED A FAX FROM WORD A WEEK AGO AND THIS IS THE MESSAGE THAT I AM NOW
RECEIVING:

CANNOT PRINT THIS DOCUMENT BECAUSE THE PREVIOUS DOCUMENT IS CURRENTLY BEING
SENT IN THE BACKGROUND

IT DEPT CANNOT SEEM TO CLEAR THIS, ANY SUGGESTIONS? I HAVE BEEN LOCKED UP
FOR OVER A WEEK ON THIS